On The Rise…Again

On The Rise…Again

Posted on 28. May, 2013 by in Archived Post

Good news….I have been keeping a close eye on my Amazon “Seller Rating” and I am pleased to say that after hitting an all-time low of 32 (Poor) in February, my rating has bounced back up to 73 (Fair) which is on the verge of “Good”. Here’s a snippet of what Amazon has to say about the “Seller Rating” and how it is derived:

“Amazon Seller Rating is a data-driven measure of the customer experience you provide, with each of your orders counting towards your overall rating. Your Seller Rating information is intended to help you identify customer service improvements that could lead to more satisfied buyers and a better rating for you. The ratings you can receive are: Fair, Good, Very Good, or Excellent. This rating is based on factors including how quickly you respond to buyers and whether you ship on time, cancel orders, or have credit card chargebacks, A-to-z Guarantee claims or negative feedback.”

My poor rating at the time was an exact reflection of my performance…..period. I shipped items a day late, did not provide timely responses to emails, had a couple of chargebacks as a result. So, I deserved that 32 rating and the restriction to my “Selling Privileges”. Since April, I have shipped the buyers items immediately (no later than a business day after their order), responded to emails immediately, and have received no chargebacks. Although, working Amazon and my regular day job makes for some long hours, it’s worth it. I’m going to be switching over to Amazon Fulfillment soon, so that should make my life a little easier. Remember, in an earlier post I discussed the benefits of Amazon’s Fulfillment Program and how it can get you closer to developing a true passive income stream. It’s definitely something worth looking at…..

The point that I’m trying to drive home to you is that “You Can Recover From A Fall”. I could have thrown my hands in the air and simply given up once my account was restricted….I could have easily walked away from it, but I didn’t. In the past, I more than likely would have drop the whole Amazon selling thing and moved on. There’s a difference between “the me” of several years ago and “the me” now. Commitment. True, wholehearted commitment. What are you committed to?

 

 

19 Responses to “On The Rise…Again”

  1. GGrisham

    08. Jun, 2013

    Being an online merchant has its ups and downs. I’ve experienced it on Ebay before too with closest customers being mad about deliveries or lack of item description before.

    Reply to this comment
  2. Alissa

    10. Jun, 2013

    When you had the Amazon rating of 32 and your account was restricted, why didn’t you just start a new account and start over instead of trying to build this one back up? Doesn’t that 73 rating keep you from getting some of the sales you would be getting if you were in the 90s?

    Reply to this comment
    • mpibadministrator

      mpibadministrator

      11. Jun, 2013

      Good question…..I really wanted to keep my account. I knew I could bounce back from my poor performance rating. I also didn’t want to “game the system”. There are sites that will sell you an Amazon or Ebay account if your existing account has been suspended or banned, but the satisfaction of restoring your account and succeeding means more to me and it sets a good example for others.
      The rating you a referring to is not seen by potential buyers. Customer Feedback is what’s viewable to potential buyers….

      Reply to this comment
      • Andy

        15. Jul, 2013

        I agree with your Dave.
        There is no better moral booster than succeeding in fixing something that has gone wrong.
        I am sure your confidence levels are sky w.r,t sustaining on Amazon after that turn around.

        Reply to this comment
  3. Alissa

    12. Jun, 2013

    Ah. So what does the seller rating do? What’s the importance?

    Reply to this comment
    • Big Dave

      Big Dave

      13. Jun, 2013

      Amazon’s seller rating can be viewed as similar to Ebay feedback….the results of the seller ratings and feedback, in my opinion, are the same. If your seller rating is low, the chances of you selling that item is slim. If the seller rating is high, then your chances of selling improve.

      Reply to this comment
      • VahnCross

        15. Jun, 2013

        In other words, the Seller rating is kind of a credential or proof that the products you sell are of quality?

        Reply to this comment
        • Big Dave

          Big Dave

          16. Jun, 2013

          It’s not just product based, but support based as well….combination of the two.

          Reply to this comment
  4. VahnCross

    13. Jun, 2013

    When you’ve been inactive in Amazon, let’s say for a few months, does your seller rating go down?

    Reply to this comment
    • Big Dave

      Big Dave

      13. Jun, 2013

      You know….I’m not sure. I would think it should not go down as the Seller Ratings are tied to customer responses related to product and seller performance.

      Reply to this comment
      • VahnCross

        14. Jun, 2013

        Thanks!

        I’m quite unsure with the Seller Ratings. I mean, if you just become inactive for a few months or weeks, it’ll take a hit on your rating and your sales as well.

        Reply to this comment
  5. Sky

    16. Jun, 2013

    I think it says a lot about your character that you chose to attempt to bounce back from a bad rating, instead of just calling it quits. Good for you!

    Reply to this comment
    • Big Dave

      Big Dave

      16. Jun, 2013

      I appreciate that, Sky….I want others to see they can do the same thing. Down one day…up and fighting the next.

      Reply to this comment
  6. Mike

    12. Jul, 2013

    How’s your seller rating looking now? Is it difficult to get it to Excellent?

    Reply to this comment
    • Big Dave

      Big Dave

      14. Jul, 2013

      My Seller Rating is still looking good….could be better, but I’m getting there. Once it hits 90+, I’ll post it.

      Reply to this comment
  7. nomansalehzada

    16. Jul, 2013

    there is always ups and downs in business, glad to see you on peak again, i understand how important feedback or ratings can be for any online seller or even for a freelancer

    Reply to this comment
  8. Natalie Thom

    18. Jul, 2013

    Good point nomansalehzada, feedback is crucial for any online business as transparency is so important.

    Reply to this comment
  9. Ali Raza

    21. Jul, 2013

    No worries you can overcome negative feedback by dedicated good work, Good luck

    Reply to this comment
  10. John

    21. Aug, 2013

    Great job clawing your way back up! Many people would have simply given up.

    Reply to this comment

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